Privacy Policy

1. Data We Collect

• Account details such as name, email, phone number, and profile information.
• Health information provided during booking, consultation, or prescription workflows.
• Appointment, consultation, payment, and communication records.
• Technical data such as IP address, device details, and usage logs for security and performance.

2. Why We Process Data

• To onboard users and authenticate access to protected features.
• To match patients with doctors and facilitate appointments.
• To support teleconsultation, prescriptions, and post-consult follow-up workflows.
• To prevent fraud, enforce platform safety, and meet legal obligations.
• To improve product quality, reliability, and user experience.

3. Sharing and Disclosure

• Data may be shared with treating doctors and authorized operational partners only when required for service delivery.
• Payment data is processed through approved payment providers.
• Data may be disclosed to regulators, law enforcement, or courts when legally required.
• We do not sell personal data for third-party advertising.

4. Storage, Security, and Retention

• We apply encryption, access controls, audit logging, and role-based data access.
• Retention is limited to business, medical, contractual, and legal requirements.
• Inactive account information may be archived or anonymized where legally permitted.
• No online service can guarantee absolute security, but we continuously improve safeguards.

5. User Rights and Choices

• Request access, correction, or deletion of eligible personal information.
• Withdraw consent where processing is consent-based, subject to legal constraints.
• Request clarification on how personal data is used and shared.
• Raise a grievance regarding privacy or data handling practices.

6. Children and Sensitive Data

• Services are intended for adults or guardian-managed usage where legally permitted.
• If minor data is identified without valid basis, it will be removed as required by law.
• Health-related data is handled with heightened safeguards and limited access.

7. Policy Updates

We may revise this policy to reflect legal, operational, or product changes. Updated versions are published on this page with a revised effective date.